Edmondson, Amy C. The Fearless Organization: Creating Psychological Safety inthe Workplace for Learning, Innovation, and Growth. Hoboken, NJ:Wiley, 2019.
“Glassdoor Survey Finds Americans Forfeit Half of Their Earned Vacation/PaidTime Off.” Glassdoor, About Us, May 24, 2017, www.glassdoor.com/about-us/glassdoor-survey-finds-americans-forfeit-earnedvacationpaid-time/.
“Netflix Ranks as #1 in the Reputation Institute 2019 US RepTrak 100.”Reputation Institute, 3 Apr., 2019, www.reputationinstitute.com/about-ri/press-release/netflix-ranks-1-reputation-institute-2019-usreptrak-100.
Stenovec, Timothy. “One Huge Reason for Netflix’s Success.”HuffPost, Dec. 7, 2017,www.huffpost.com/entry/netflix-culture-decksuccess_n_6763716.
第一章 优秀同事造就优质工作环境Felps, Will, et al. “How, When, and Why Bad Apples Spoil the Barrel: Negative Group Members and Dysfunctional Groups.” Research in Organizational Behavior27 (2006): 175–222.
“370: Ruining It for the Rest of Us.” This American Life, December 14,2017, www.thisamericanlife.org/370/transcript
第二章 以积极的态度说出你真实的想法Coyle, Daniel. The Culture Code: The Secrets of Highly Successful Groups. New York: Bantam Books, 2018.
Edwardes, Charlotte. “Meet Netflix’s Ted Sarandos, the Most Powerful Person in Hollywood.” Evening Standard. May 9, 2019. www.standard.co.uk/tech/netflix-ted-sarandos-interview-the-crown-a4138071.html.
Goetz, Thomas. “Harnessing the Power of Feedback Loops.” Wired.June 19, 2011.www.wired.com/2011/06/ff_feedbackloop.
Zenger, Jack, and Joseph Folkman. “Your Employees Want the Negative Feedback You Hate to Give.” Harvard Business Review. January 15, 2014.hbr.org/2014/01/your-employees-want-the-negative-feedbackyou-hate-to-give.
第三章（上） 取消限期休假制度Bellis, Rich. “We Offered Unlimited Vacation for One Year: Here’s What We Learned.” Fast Company, November 6, 2015. www.fastcompany.com/3052926/we-offered-unlimited-vacation-for-one-year-heres-what-welearned.
Blitstein, Ryan. “At Netflix, Vacation Time Has No Limits.” The Mercury News.March 21, 2007. www.mercurynews.com/2007/03/21/atnetflix-vacation-time-has-no-limits.
Branson, Richard. “Why We’re Letting Virgin Staff Take as Much Holiday as They Want.” Virgin. April 27, 2017. www.virgin.com/richardbranson/why-were-letting-virgin-staff-take-much-holiday-they-want.
Haughton, Jermaine. “‘Unlimited Leave’: How Do I Ensure Staff Holiday’s Don’t Get out of Control?” June 16, 2015, www.managers.org.uk/insights/news/2015/june/unlimited-leave-how-do-i-ensure-staff-holidaysdont-get-out-of-control.
Millet, Josh. “Is Unlimited Vacation a Perk or a Pain? Here’s How to Tell.” CNBC.September 26, 2017. www.cnbc.com/2017/09/25/is-unlimitedvacation-a-perk-or-a-pain-heres-how-to-tell.html.
第三章（下） 取消差旅和经费审批Pruckner, Gerald J., and Rupert Sausgruber. “Honesty On The Streets: A Field Study On Newspaper Purchasing.” Journal of the European Economic Association 11, no.3, (2013): 661–679.
第四章 支付行业最高薪资Ariely, Dan. “What’s the Value of a Big Bonus?” Dan Ariely (blog).November 20,2008.danariely.com/2008/11/20/what’s-the-value-of-a-bigbonus/.
Gates, Bill quoted in chapter 6 in, Thompson, Clive. Coders: Who They Are, What They Think and How They Are Changing Our World. New York:Picador, 2019.
Kong, Cynthia. “Quitting Your Job.” Infographic. Robert Half (blog).July 9,2018.www.roberthalf.com/blog/salaries-and-skills/quitting-your-job.
Lawler, Moira. “When to Switch Jobs to Maximize Your Income.” Job Search Advice (blog). Monster. www.monster.com/career-advice/article/switch-jobs-earn-more-0517.
Lucht, John. Rites of Passage at $100,000 to $1 Million+: Your Insider’s Strategic Guide to Executive Job-Changing and Faster Career Progress. New York: The Viceroy Press, 2014.
Luthi, Ben. “Does Job Hopping Increase Your Long-Term Salary?”Chime. October 4, 2018. www.chimebank.com/2018/05/07/does-job-hoppingincrease-your-long-term-salary.
Sackman, H., et al. “Exploratory Experimental Studies Comparing Online and Offline Programing Performance.” Communications of the ACM 11, no. 1(January 1968): 3–11. https://dl.acm.org/doi/10.1145/362851.362858.
Shotter, James, Noonan, Laura, and Ben McLannahan. “Bonuses Don’t Make Bankers Work Harder, Says Deutsche’s John Cryan.” CNBC, November 25,2015,www.cnbc.com/2015/11/25/deutsche-banks-john-cryansays-bonuses-dont-make-bankers-work-harder-says.html.
第五章 开卷管理Aronson, Elliot, et al. “The Effect of a Pratfall on Increasing Interpersonal Attractiveness.” Psychonomic Science 4, no. 6 (1966): 227– 28.
Brown, Brené. Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead. New York: Penguin Random House Audio Publishing Group, 2017.
Bruk, A., Scholl, S. G., and Bless, H. “Beautiful Mess Effect: Self- other Differences in Evaluation of Showing Vulnerability. Journal of Personality and Social Psychology, 115 (2), 2018. https://doi.org/10.1037/pspa0000120.
Jasen, Georgette. “Keeping Secrets: Finding the Link Between Trust and Well-Being.” Columbia News. February 19, 2018. https://news.columbia.edu/news/keeping-secrets-finding-link-between-trust-and-well-being.
Mukund, A., and A. Neela Radhika. “SRC Holdings: The ‘Open Book’Management Culture.” Curriculum Library for Employee Ownership (CLEO).Rutgers. January 2004. https://cleo.rutgers.edu/articles/src-holdings-the-openbook-management-culture/.
Rosh, Lisa, and Lynn Offermann. “Be Yourself, but Carefully.” Harvard Business Review, August 18, 2014, hbr.org/2013/10/be-yourself-butcarefully.
Slepian, Michael L., et al. “The Experience of Secrecy.” Journal of Personality and Social Psychology 113, no.1 (2017): 1– 33.
Smith, Emily Esfahani. “Your Flaws Are Probably More Attractive Than You Think They Are.” The Atlantic. January 9, 2019. www.theatlantic.com/health/archive/2019/01/beautiful-mess-vulnerability/579892.
第六章 无须决策审批Daly, Helen. “Black Mirror Season 4: Viewers RAGE over ‘Creepy Marketing’Stunt ‘Not Cool’.” Express.co.uk, December 31, 2017. www.express.co.uk/showbiz/tv-radio/898625/Black-Mirror-season-4-releaseNetflix-Waldo-Turkish-Viewers-RAGE-creepy-marketing-stunt.
Fingas, Jon. “Maybe Private ‘Black Mirror’ Messages Weren’t a Good Idea,Netflix.” Engadget, July, 18 2019. www.engadget.com/2017-12-29maybe-private-black-mirror-messages-werent-a-good-idea-netfl.html.
Gladwell, Malcolm. Outliers: Why Some People Succeed and Some Don’t. New York:Little Brown, 2008.
“Not Seen on SNL: Parody of the Netflix/Qwikster Apology Video.” The Comic’s Comic, October 3, 2011, http://thecomicscomic.com/2011/10/03/not-seen-on-snl-parody-of-the-netflixqwikster-apology-video.
第七章 员工留任测试Eichenwald, Kurt. “Microsoft’s Lost Decade.” Vanity Fair. July 24,2012. www.vanityfair.com/news/business/2012/08/microsoft-lost-mojo-steveballmer.
Kantor, Jodi, and David Streitfeld. “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace.” The New York Times, August 15, 2015, www.nytimes.com/2015/08/16/technology/inside-amazon-wrestling-big-ideas-in-abruising-workplace.html.
Ramachandran, Shalini, and Joe Flint. “At Netflix, Radical Transparency and Blunt Firings Unsettle the Ranks.” The Wall Street Journal, October 25,2018,www.wsj.com/articles/at-netflix-radical-transparency-and-blunt-firings-unsettle-the-ranks-1540497174.
SHRM.“Benchmarking Service.” SHRM, December 2017, www.shrm.org/hr-today/trends-and-forecasting/research-and-surveys/Documents/2017Human-Capital-Benchmarking.pdf.
The Week Staff. “Netflix’s Culture of Fear.” The Week. November 3,2018. www.theweek.com/articles/805123/netflixs-culture-fear.
第八章 反馈循环Milne, A. A., and Ernest H. Shepard. The House at Pooh Corner. New York: E.P. Dutton & Company, 2018.
第九章 情景管理而非控制管理Fast Company Staff. “The World’s 50 Most Innovative Companies of 2018.”Fast Company. February 20, 2018. www.fastcompany.com/mostinnovative-companies/2018.
Saint-Exupéry, Antoine de, et al. The Wisdom of the Sands. Chicago: University of Chicago Press, 1979.
“Vitality Curve.” Wikipedia, Wikimedia Foundation, November 5,2019,en.wikipedia.org/wiki/Vitality_curve.
第十章 走向全球的网飞文化Meyer, Erin. The Culture Map: Breaking through the Invisible Boundaries of Global Business. New York: Public Affairs, 2014.
To view the culture maps presented in this chapter as well as to create your own corporate culture maps, go to: www.erinmeyer.com/tools.